Privacy policy

At Emma’s Kitchen, we care about your privacy and want you to feel confident about how we handle your personal information.

Whether you’re booking school meals, planning a big event, or just browsing our site, we treat your data with the same care and respect we put into our food.

1. Who we are

We’re Emma’s Kitchen — a small, friendly catering company based in Tonbridge, Kent. We provide healthy, home-cooked meals for primary schools and cater for special events like weddings, birthday parties, and more.

2. Information we collect

Depending on how you get in touch with us or use our services, we might collect:

Contact information:

• Your name
• Email address
• Phone number
• Delivery or event address

Event or booking information:

• Your booking details (e.g. date, time, number of guests)
• Any notes you share with us (like what you’re celebrating)

Dietary or allergy information:

• Any allergies or dietary requirements we need to know for cooking

Website information:

• Basic information from your visit to our website (like pages visited or how long you stayed), which helps us improve what we do

Marketing preferences:

• If you’ve said it’s okay, we might keep track of whether you’d like to receive updates or offers from us

3. How we collect it

We collect your information when:

• You contact us directly via phone, email, or our enquiry form
• You book our services or fill out a form
• You browse our website (cookies help with that — more below)
• You follow or message us on social media

4. Why we use your information

We only use your details when we need to — for example:

5. Who we share it with

We only share your info when absolutely necessary, and only with:

• Our staff (so they know what to cook and where to be)
• Trusted third-party tools (like our booking system or website support)
• Event venues or schools (if needed to coordinate things)
• Professional advisers (like accountants or insurers, if relevant)
• Legal or regulatory bodies (if we’re ever required to)

We never sell your information or pass it on for marketing.

6. Keeping your information safe

We’ll only keep your data for as long as we need to — usually just while we’re working together or as long as the law says we should (e.g. financial or allergy records).

7. Your rights

You’re always in control of your information. You can ask us to:

• See what information we hold about you
• Correct anything that’s wrong
• Delete your information (in some cases)
• Stop using your information for certain things
• Send your information to someone else
• Stop sending you marketing messages
• Withdraw consent if you’ve given it

To do any of the above, simply email us at emma@emmaskitcheco.com.

8. Cookies

Our website uses cookies (small bits of data stored on your device) to:

• Help us understand how people use our site
• Remember your preferences
• Make browsing smoother

You can change your cookie settings any time in your browser.

9. Marketing messages

If you’ve said yes to hearing from us, we might send the occasional email or text about new services, seasonal menus, or special offers. You can opt out any time by clicking ‘unsubscribe’ or by letting us know directly.

10. Changes to this policy

Sometimes we may need to update this privacy policy — for example, if the law changes or we improve our services. We’ll always post the latest version on our website, with the date clearly shown at the top.

If you’ve got any questions about how we handle your information, we’re always happy to chat. Just get in touch via email on emma@emmaskitchenco.com.